Put the unwashed/unwearable clothes in their original packaging with attached card back in the shipping bag and pack the items well.Go to returns via the webshop or scan the QR code provided and follow the instructions.Add the packing slip at all times- Seal the bag and stick the return label on it or have the barcode scanned at the drop-off point.
If you wish to return one or more items from your order, you may do so within 14 days. Return costs are at your own expense, but we do offer a cheaper or free option. A parcel for €5.50 and a letterbox parcel €3.50. Belgian customers also register their return via the link below, but for them an explanation will follow afterwards to send the return to a Bpost point.
PLEASE NOTE: make sure that the label or barcode of the outbound shipment is no longer visible.If the label of the outbound shipment is still visible on the parcel, this will cause problems during the return process. Returns are at your own risk, so keep this in mind